Patient Access Collaborative Logo

General

Awards & Recognition General In the News Medical Directors
The Ambulatory Surge Is Here. Access Leaders Can’t Afford to Play Catch-Up.
Posted In: General,
Date posted Apr 30

By Molly Siegel, MPH Healthcare is changing faster than ever. What once lived inside hospital walls is moving out - into outpatient practices,...

Read Post
Spotlight on OSU Wexner Medical Center: Clarity is Everything
Posted In: General,
Date posted Apr 21

By Molly Siegel, MPH & Elizabeth Woodcock, DrPH, MBA, FACMPE, CPC What happens when a health system stops treating access as a series of...

Read Post
Access Center Innovation in Action
Posted In: General,
Date posted Mar 6

By Elizabeth Woodcock, DrPH, MBA, FACMPE, CPC, Executive Director, Patient Access Collaborative The 2026 Virtual Access Center Conference brought...

Read Post
Optimizing Recruiting Operations Within the Access Center
Posted In: General,
Date posted Feb 25

By Elizabeth W. Woodcock, DrPH, MBA, FACMPE, CPC Recruiting is often treated as an administrative function within access centers. At Keck Medicine...

Read Post
Balancing the Load: A Smarter Approach to Ambulatory Access
Posted In: General,
Date posted Feb 5

By Elizabeth Woodcock, DrPH, MBA, FACMPE, CPC - Executive Director, Patient Access Collaborative Monday mornings can feel overwhelming in any...

Read Post
From Cost Center to Value Engine: Why Patient Access Is a Health System Strategy
Posted In: General,
Date posted Jan 20

Patient access sits at a defining crossroads in healthcare. Across the country, academic health systems are facing the same pressures: rising...

Read Post
From Call Center to Access Hub: Baystate Health’s CCaaS Transformation
Posted In: General,
Date posted Jan 8

By Molly Siegel, MPH, Senior Associate, Patient Access Collaborative For Baystate Health, transitioning from a legacy telephony system to a...

Read Post
If You Measure Access Wrong, You’ll Get Policy Wrong
Posted In: General,
Date posted Dec 18

By Elizabeth Woodcock, DrPH, MBA, FACMPE, CPC and Molly Siegel, MPH The Medicare Payment Advisory Commission (MedPAC) recently released its latest...

Read Post
Precision Access: Personalizing the Path to Care
Posted In: General,
Date posted Dec 9

By Elizabeth W. Woodcock, DrPH, MBA, FACMPE, CPC Founder & Executive Director, Patient Access Collaborative Precision medicine is...

Read Post
When “New Patients” Aren’t Really New: The Metric Access Leaders Need
Posted In: General,
Date posted Oct 30

By Elizabeth W. Woodcock, DrPH, MBA, FACMPE, CPC Founder & Executive Director, Patient Access Collaborative You’re at a yard sale and...

Read Post
5 Ways to Fix Operational Friction in Patient Access
Posted In: General,
Date posted Oct 9

By Kelly Scott, Luma Patients today expect healthcare to feel like the rest of their lives: fast, digital, and easy to use. If care is hard to...

Read Post
Building Community as a Strategic Advantage in Patient Access
Posted In: General,
Date posted Sep 16

By Molly Siegel, MPH, Senior Associate, Patient Access Collaborative Health system leaders are grappling with an urgent set of questions:How will...

Read Post