Ambulatory Access Center Management Certification Course (CAACM)

Ambulatory Access Center Management Certification Course

*This course opens on December 1, 2024. We are accepting pre-registrations only at this time; the course will not be available until December 1. Once the course is unlocked, learners will be notified.*

Omni-channel contact centers have emerged as a key value proposition for the ambulatory enterprise of the health system. Originally constructed to schedule appointments, these ambulatory access centers have grown in size, functionality, and complexity. The Patient Access Collaborative has been engaged in ambulatory access center management for more than a decade - our mission is to transfer our knowledge about this important topic to you. The Patient Access Collaborative is certified by the International Accreditors for Continuing Education and Training.

Who should take this course?  Persons who are active in the field of ambulatory access center management - or those who may be interested in a role in the field. Applicable for experienced contact center personnel who want to ensure a breadth and depth of knowledge in the discipline of access center management. Those who are new to the field benefit as well. No specific expertise or experience is necessary, however, familiarity with the ambulatory environment may aid in learning.

What does this course entail? System-agnostic education about ambulatory access management to include contact center metrics; fundamentals of training, quality assurance, and workforce management applied to an access center; automation; nurse triage; retention and recruitment; and telephony. A "day in the life," real-world application is also presented. May be considered as a supplement to technical contact center training to understand the pillars of access center management. 

Content delivery:

• Eight to ten hours of asynchronous audiovisual education delivered virtually to be viewed at the learner's convenience
• Accompanying knowledge tests for each required module
• Companion case study for learner with supplemental office hours
• Synchronous virtual sessions with industry experts as guest speakers
• Certificate of completion based on participation and achieving 70% or more on tests and case study

Total time: An estimated 16 total hours of education and simulated learning experience, to be completed at the learner's pace. The course must be completed within 12 months. 

Benefits:  Dive into the complex field of ambulatory access center management and learn from industry experts from around the nation. Expand your knowledge about ambulatory access center management - and proudly communicate your successful completion with the newest industry credential, Certified in Ambulatory Access Center Management (CAACM®).

Group Registrations: If you want to register more than one learner for the certification course, send an email to admin@patientaccesscollaborative.net with the full list of learner names and emails.  Add the total number of courses you need (5 learners = 5 courses) to your cart and proceed with checkout. We will handle the registration from there. 

Questions? Email us at admin@patientaccesscollaborative.net or call 404.272.2274 (ask for Elizabeth).