Ambulatory Capacity Management Certification Course (CACM)

Ambulatory Capacity Management Certification Course (CACM)

Learn from industry experts and the Patient Access Collaborative leadership team how to manage capacity across the ambulatory enterprise — where provider time is the health system's most valuable resource.

About This Course

Matching provider resources to patient demand is a tricky equation. How do you achieve equilibrium when supply is fixed, demand is hard to measure, and the systems are complicated? This is the challenge access leaders face daily — and it's why a new role of ambulatory capacity management is emerging in health systems nationwide.

The Patient Access Collaborative has been engaged in the complex field of ambulatory capacity management for more than a decade. This certificate course is designed to share that knowledge with you.

The Patient Access Collaborative is certified by the International Accreditors for Continuing Education and Training.

What's Included

• Seven to ten hours of asynchronous audiovisual modules developed and presented by industry experts
• Module assessments to test your knowledge
• Capstone case study applying your skills to a real-world situation
• Synchronous virtual sessions with industry experts
• Certificate of completion

Experience Level

This course is designed for a range of backgrounds and experience levels. No specific expertise is necessary, though familiarity with the ambulatory environment may aid in learning.

Syllabus

Ten Modules · Seven Assessments · One Case Study · Quarterly Virtual Expert Sessions

1. Introduction to Capacity Management
2. Team Structures
3. Template Design
4. Metrics
5. Centralization
6. The Balance of Supply and Demand
7. Appointment Attendance
8. Optimization Tactics from the Field
9. Structure and Scope
10. Change Management

Course Faculty

• Marcy Cohen — Senior Director, Ambulatory Capacity Management, Mount Sinai Health System
• Lindsey Garcia — Manager, Patient Access, University of Utah Health
• Hitan Kamdar, MS, MBA
• Adrin Mammen, MS, MBA, FACHE — VP & Chief, Ambulatory Patient Access, Mount Sinai Health System
• Jalana McCasland, FACHE, DSL — Vice President, Ambulatory Operations, VCU Health
• Donny Nokes, MBA — Capacity Manager, Johns Hopkins Medicine
• Kim Pacheco, MHA — Director, Patient Access, University of Utah Health
• Chris Profeta, MPH — Senior Director, Patient Access Collaborative
• Michael Scherer, MS-HSM — Access Manager, Templates & Capacity Management, Rush University Medical Group
• Elizabeth Woodcock, DrPH, MBA, FACMPC, CPC — Founder and Executive Director, Patient Access Collaborative

Time Commitment

An estimated 12 to 20 total hours of education and simulated learning, completed at your own pace. The course must be completed within 12 months of registration.

Group Registrations

Registering more than one learner? Email admin@patientaccesscollaborative.net with the full list of learner names and emails. Add the total number of courses to your cart (5 learners = 5 courses) and proceed with checkout. We'll handle the rest.

Sample the Content

Justification

Need help making the case to your health system? Download our justification letter to customize for your needs.

Download Justification Letter

Maintenance of Certification

To preserve the integrity of your professional credential, PAC offers a maintenance of certification program.

Questions?

Email admin@patientaccesscollaborative.net or call 404.272.2274 (ask for Elizabeth).

For consulting firms or other industry stakeholders, please contact us for pricing.

Any materials, publications, processes, or related works for the design and delivery of continuing education and training developed by the Patient Access Collaborative are owned by the PAC.

In embarking on this course, a reminder of your agreement upon registration that you will represent yourself as the learner and perform all assessments yourself; you will maintain this information for your individual use and not share it with others, and you will respect the confidentiality of the benchmarking data provided as such are trade secrets owned by the Patient Access Collaborative.