Podcast
Join Patient Access Collaborative Founder and Executive Director, Elizabeth Woodcock, as she guides you through some of the most relevant conversations taking place in the Access world today. Take a behind-the-scenes look at all things access in the ambulatory enterprise. Here, patient access leaders from academic health systems and industry experts share their expertise on hot topics in access including best practices, process development, organizational dynamics, technological innovation, and patient experience.
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Staring Down Disaster: How Access Leaders Maintain Business Continuity During Emergencies
Wildfires have ravaged Southern California in recent months, forcing health system leaders to navigate patient access disruptions while ensuring continuity of care. Beyond the immediate crisis, these disasters create lasting "access debt"—a backlog of delayed appointments and unmet patient needs that can overwhelm health systems long after the flames have died down. How can access leaders prepare for and recover from such disruptions?
This month, Founder and Executive Director Elizabeth Woodcock sits down with Aimee Corke, Director of Emergency Management and Business Continuity at Northwell Health; Connie Lee, MPH, FACMPE, Senior Director of Patient Access at UCLA Health; and Leigh Bouskila Turk, MHA, Director of Practice Development and Support Services at Nicklaus Children’s.
The leaders share firsthand experiences managing patient access during wildfires, hurricanes, and other emergencies—discussing business continuity strategies, recovery planning, and how to maintain access in the face of disruption.
Category: Strategy
Published: February 15
Preferred Language Reminders: Breaking Barriers in Access
Our patients hail from every corner of the Earth, and differences in the languages we speak can become a serious barrier to effective care. But what happens when the data doesn't tell the story we expect?
This month, Founder and Executive Director Elizabeth Woodcock sits down with Stephanie Schmidt, MS, Senior Director of Ambulatory Care and Access Services at Oregon Health & Science University; Joel Hudnall, Epic Configuration Analyst for Change Management and Strategic Access Support at Vanderbilt University Medical Center; and Ryzell McKinney, EdD, MACD, CCCM, Director of Access Technology at Vanderbilt University Medical Center.
The researchers discuss the complexities of health equity in patient access, highlighting research on preferred-language appointment reminders and the need for multifaceted strategies to address disparities.
Category: Equity
Published January 15, 2025
Making the Most of What You've Got: Guest Podcast with Patrick Kokoruda
Leading health systems all face the same problem: how can we maximize clinician efficiency while ensuring patients receive timely care?
This month, the podcast features two distinguished leaders from Geisinger Health; special guest host Patrick Kokoruda, MHA, CCSL, Vice President of Clinical Access Management sits down for an episode with George Ruiz, MD, Chair of Cardiology.
Together, they explore innovative and collaborative strategies for optimizing capacity, structuring clinicians’ time, and leveraging technology to deliver scalable, patient-centered care.
Category: Medical Directors
Published December 4, 2024
Access Unlocked: Mastering Change Management
Reliability is foundational to creating trust with our patients - and effective change management provides the tools we need to achieve it.
In this episode, Founder and Executive Director Elizabeth Woodcock sits down with Dominic King, DO, FAOASM, FAMIA, Enterprise Medical Director of Access Transformation and High Reliability Coach at Cleveland Clinic, and Jalana McCasland, FACHE, DSL, Vice President of Ambulatory Operations at VCU Health.
Together, they provide expert insights into change management, including fostering staff buy-in, implementing sustainable improvements, and adapting systems to meet evolving patient needs. Hear how they tackle challenges like system inefficiencies and team engagement while sharing practical insights to enhance both patient and staff experiences.
Category: Strategy
Published November 18, 2024