Podcast

All Access PassJoin Patient Access Collaborative Founder and Executive Director, Elizabeth Woodcock, as she guides you through some of the most relevant conversations taking place in the Access world today.  Take a behind-the-scenes look at all things access in the ambulatory enterprise. Here, patient access leaders from academic health systems and industry experts share their expertise on hot topics in access including best practices, process development, organizational dynamics, technological innovation, and patient experience.

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Preferred Language Reminders: Breaking Barriers in Access
  • Stephanie Schmidt, MS | Senior Director, Ambulatory Care and Access Services | Oregon Health & Science University
  • Joel Hudnall | Epic Configuration Analyst, Change Management, Strategic Access Support | Vanderbilt University Medical Center
  • Ryzell McKinney, EdD | Director, Access Technology | Vanderbilt University Medical Center
  • Elizabeth Woodcock, DrPH, MBA, FACMPE, CPC | Founder & Executive Director | Patient Access Collaborative

Focus: The complexities of health equity in patient access, highlighting research on preferred-language appointment reminders and the need for multifaceted strategies to address disparities.

Category: Equity
Published January 15, 2025

Geisinger’s Leadership Duo: Transforming Patient Access Through Collaboration 
  • Patrick Kokoruda, MHA, CCSL | Vice President of Clinical Access Management | Geisinger
  • George Ruiz, MD | Chair of Cardiology | Geisinger

Focus: Innovative, collaborative strategies for optimizing capacity, structuring clinicians' time, and leveraging technology to improve patient access and deliver scalable, patient-centered care, delivered by podcast guests' leaders.

Category: Medical Directors
Published December 4, 2024


Access Unlocked: Mastering Change Management
  • Dominic King, DO, FAOASM, FAMIA | Enterprise Medical Director of Access Transformation  | Cleveland Clinic
  • Jalana McCasland, FACHE, DSL  |  Vice-President of Ambulatory Operations  |  VCU Health
  • Elizabeth Woodcock, DrPH, MBA, FACMPE, CPC | Founder & Executive Director | Patient Access Collaborative

Focus: Strategies for effective change management in patient access, featuring insights on fostering staff buy-in, implementing sustainable improvements, and enhancing patient and staff experiences.

Category: Strategy
Published November 18, 2024