Webinar: Knowledge Management in the Contact Center

Getting the patient to the right appointment often requires more information than a decision tree provides. Our contact center agents need to be armed with knowledge about locations, availability of resources, and other key facts to facilitate the scheduling process. Join us for this complimentary webinar featuring three PAC member health systems discussing their approaches to knowledge management in the contact center. 

Speakers include:
Anu Ramachandran
Administrative Director, PMO, Training and Knowledgebase
Enterprise Contact Center Operations, Office of Patient Experience
Stanford Health Care

Rob Sweeney, MBA
Corporate Director, Patient Access Business Solutions
Emory Healthcare

Tina Tolomeo, DNP, MBA, APRN, FNP-BC, AE-C
Senior Director, Patient Access
Yale Medicine

Tim Blacksmith, BA

Technology Manager

Yale Medicine CARE Center